UCCE/PCCE Engineer
Company: Archsys Inc
Location: Hollywood
Posted on: February 21, 2021
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Job Description:
We are looking for a hardcore Cisco UCCE/PCCE Engineer with
extensive experience in Voice/Collaboration solutions specifically
with Cisco UCCE/PCCE products. Network engineering experience is a
plus, but the requirement is voice/collaboration engineering.
Candidates must have at least a CCNP in Collaboration (Voice). We
CANNOT sponsor any work authorizations at this time; we apologize
in advanceWe offer competitive pay/benefits, a fast-paced
environment, and learning/growth opportunities! Technical Skills
(i.e., language, database, applications, software, hardware,
certifications etc.)Education* BS, Engineering, Computer Science,
Information Systems, Telecommunications and / or equivalent formal
training or work experience. Experience/Skills* CCNP in any of the
following: Collaboration (Voice), Data Center, or Enterprise*
Minimum 2 years experience engineer-level work with Cisco UCCE or
PCCE (Contact Center Enterprise or Packaged Contact Center
Enterprise).* Minimum 3 years experience in with Cisco CUCM and
Cisco Unity Connections systems, to include design, implementation,
support, and QoS/CoS configurations.* Minimum 3 years (or
equivalent knowledge base) work experience in implementing and
maintaining voice network systems according to Customer/system
requirements.* Minimum 3 years experience working with ordering,
implementing and supporting dialtone and circuits including POTs,
T1 and ISDN-PRI.* Experience designing cost effective voice
solutions that support business needs. Non-Technical Skills *
Participate in developing time estimates for project schedules.*
Document and communicate assigned work and progress to immediate
project team and management.* Communicate problems or issues in a
timely manner.* Support the organization*s project management
policy, practice and methodology.* Must have strong skills with the
basic PC software utilized to perform their daily duties, i.e.
Word, Excel, Visio, etc** Experience in project management and
vendor relations.* Must have good written and verbal skills. Nice
to Have Skills (Skills that would be beneficial but are not
required) Technical Skills (i.e., language, database, applications,
software, hardware, etc.)* Knowledge of Avaya Definity, Aspect ACD,
Envision Click 2 Coach/Centricity would be a plus.* Any Cisco
certifications, i.e. CCNA, CCDA, CCNP, etc. would be a plus.
Non-Technical Skills:* Outgoing and positive personality. Job
Responsibilities & Expectations of Candidate (i.e., on-call/pager,
% maintenance vs. development, etc.)* The engineer will be placed
into the current weekly on call rotation of 5 engineers and will be
expected to troubleshoot voice related issues as necessary.* There
will be some travel involved, around 10-15 times per year on
average, but could be more or less depending on projects.* Engineer
will be responsible for working projects as assigned by the Network
Engineering Manager.* Projects given will range from complex
(large-scale infrastructure) to simple (moves, adds and changes).*
Design, implement and provide third level support for the Corporate
voice network and infrastructure.* Design, implement and provide
third level support for dialtone and circuits. * Design, implement
and provide first level support for Envision quality monitoring
systems and full-time recorders.* Assist project teams/business
Customers in evaluating, developing, implementing and supporting
voice architecture components - provided by Dice
Keywords: Archsys Inc, Hollywood , UCCE/PCCE Engineer, Engineering , Hollywood, Florida
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