UCCE/PCCE Engineer

Company: Archsys Inc
Location: Hollywood
Posted on: February 21, 2021

Job Description:

We are looking for a hardcore Cisco UCCE/PCCE Engineer with extensive experience in Voice/Collaboration solutions specifically with Cisco UCCE/PCCE products. Network engineering experience is a plus, but the requirement is voice/collaboration engineering. Candidates must have at least a CCNP in Collaboration (Voice). We CANNOT sponsor any work authorizations at this time; we apologize in advanceWe offer competitive pay/benefits, a fast-paced environment, and learning/growth opportunities! Technical Skills (i.e., language, database, applications, software, hardware, certifications etc.)Education* BS, Engineering, Computer Science, Information Systems, Telecommunications and / or equivalent formal training or work experience. Experience/Skills* CCNP in any of the following: Collaboration (Voice), Data Center, or Enterprise* Minimum 2 years experience engineer-level work with Cisco UCCE or PCCE (Contact Center Enterprise or Packaged Contact Center Enterprise).* Minimum 3 years experience in with Cisco CUCM and Cisco Unity Connections systems, to include design, implementation, support, and QoS/CoS configurations.* Minimum 3 years (or equivalent knowledge base) work experience in implementing and maintaining voice network systems according to Customer/system requirements.* Minimum 3 years experience working with ordering, implementing and supporting dialtone and circuits including POTs, T1 and ISDN-PRI.* Experience designing cost effective voice solutions that support business needs. Non-Technical Skills * Participate in developing time estimates for project schedules.* Document and communicate assigned work and progress to immediate project team and management.* Communicate problems or issues in a timely manner.* Support the organization*s project management policy, practice and methodology.* Must have strong skills with the basic PC software utilized to perform their daily duties, i.e. Word, Excel, Visio, etc** Experience in project management and vendor relations.* Must have good written and verbal skills. Nice to Have Skills (Skills that would be beneficial but are not required) Technical Skills (i.e., language, database, applications, software, hardware, etc.)* Knowledge of Avaya Definity, Aspect ACD, Envision Click 2 Coach/Centricity would be a plus.* Any Cisco certifications, i.e. CCNA, CCDA, CCNP, etc. would be a plus. Non-Technical Skills:* Outgoing and positive personality. Job Responsibilities & Expectations of Candidate (i.e., on-call/pager, % maintenance vs. development, etc.)* The engineer will be placed into the current weekly on call rotation of 5 engineers and will be expected to troubleshoot voice related issues as necessary.* There will be some travel involved, around 10-15 times per year on average, but could be more or less depending on projects.* Engineer will be responsible for working projects as assigned by the Network Engineering Manager.* Projects given will range from complex (large-scale infrastructure) to simple (moves, adds and changes).* Design, implement and provide third level support for the Corporate voice network and infrastructure.* Design, implement and provide third level support for dialtone and circuits. * Design, implement and provide first level support for Envision quality monitoring systems and full-time recorders.* Assist project teams/business Customers in evaluating, developing, implementing and supporting voice architecture components - provided by Dice

Keywords: Archsys Inc, Hollywood , UCCE/PCCE Engineer, Engineering , Hollywood, Florida