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UCCE/PCCE Engineer

Company: Archsys Inc
Location: Miramar
Posted on: November 23, 2020

Job Description:

We are looking for a hardcore Cisco UCCEPCCE Engineer with extensive experience in VoiceCollaboration solutions specifically with Cisco UCCEPCCE products. Network engineering experience is a plus, but the requirement is voicecollaboration engineering. Candidates must have at least a CCNP in Collaboration (Voice). We offer competitive paybenefits, a fast-paced environment, and learninggrowth opportunities Technical Skills (i.e., language, database, applications, software, hardware, certifications etc.) Education BS, Engineering, Computer Science, Information Systems, Telecommunications and or equivalent formal training or work experience. ExperienceSkills CCNP in any of the following Collaboration (Voice), Data Center, or Enterprise Minimum 2 years experience engineer-level work with Cisco UCCE or PCCE (Contact Center Enterprise or Packaged Contact Center Enterprise). Minimum 3 years experience in with Cisco CUCM and Cisco Unity Connections systems, to include design, implementation, support, and QoSCoS configurations. Minimum 3 years (or equivalent knowledge base) work experience in implementing and maintaining voice network systems according to Customersystem requirements. Minimum 3 years experience working with ordering, implementing and supporting dialtone and circuits including POTs, T1 and ISDN-PRI. Experience designing cost effective voice solutions that support business needs. Non-Technical Skills Participate in developing time estimates for project schedules. Document and communicate assigned work and progress to immediate project team and management. Communicate problems or issues in a timely manner. Support the organizations project management policy, practice and methodology. Must have strong skills with the basic PC software utilized to perform their daily duties, i.e. Word, Excel, Visio, etc Experience in project management and vendor relations. Must have good written and verbal skills. Nice to Have Skills (Skills that would be beneficial but are not required) Technical Skills (i.e., language, database, applications, software, hardware, etc.) Knowledge of Avaya Definity, Aspect ACD, Envision Click 2 CoachCentricity would be a plus. Any Cisco certifications, i.e. CCNA, CCDA, CCNP, etc. would be a plus. Non-Technical Skills Outgoing and positive personality. Job Responsibilities Expectations of Candidate (i.e., on-callpager, maintenance vs. development, etc.) The engineer will be placed into the current weekly on call rotation of 5 engineers and will be expected to troubleshoot voice related issues as necessary. There will be some travel involved, around 10-15 times per year on average, but could be more or less depending on projects. Engineer will be responsible for working projects as assigned by the Network Engineering Manager. Projects given will range from complex (large-scale infrastructure) to simple (moves, adds and changes). Design, implement and provide third level support for the Corporate voice network and infrastructure. Design, implement and provide third level support for dialtone and circuits. Design, implement and provide first level support for Envision quality monitoring systems and full-time recorders. Assist project teamsbusiness Customers in evaluating, developing, implementing and supporting voice architecture components

Keywords: Archsys Inc, Hollywood , UCCE/PCCE Engineer, Engineering , Miramar, Florida

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